FREQUENTLY ASKED QUESTIONS
Find quick answers to the most common questions about Victor Ebiye
TICKETS & SHOWS
Tickets can be purchased directly through our official website on the Tour Dates page. We also partner with authorized ticket vendors like Ticketmaster and Live Nation. Always purchase from official sources to avoid scams.
All ticket sales are final. However, if a show is canceled or rescheduled, you will be notified via email with options for refunds or ticket transfers. Please check your specific event details for more information.
Yes! VIP packages often include premium seating, meet-and-greet opportunities with Victor, exclusive merchandise, and early venue entry. These packages are limited and sell out quickly, so we recommend purchasing early.
Doors typically open 60-90 minutes before showtime. We recommend arriving at least 30 minutes before the scheduled start time to account for security checks and finding your seats. VIP ticket holders may have earlier entry times.
MERCHANDISE
Standard shipping typically takes 5-7 business days within the US. International shipping may take 10-21 business days depending on the destination. During high-demand periods, processing times may be slightly longer.
We accept returns within 30 days of delivery for unworn, unwashed merchandise with original tags attached. Digital content is non-refundable. Please contact our support team for return instructions and authorization.
Yes, we ship to most countries worldwide. International customers are responsible for any customs fees, taxes, or import duties that may apply. Shipping costs and delivery times vary by destination.
Absolutely! We have merchandise booths at all live shows, often with exclusive tour-only items not available online. We accept both cash and credit cards at venue merchandise stands.
GENERAL INFORMATION
The best way to stay updated is to subscribe to our newsletter and follow Victor on social media. Newsletter subscribers often receive early access to ticket sales and exclusive content before general announcements.
Yes, Victor performs at select private events and corporate functions. Please visit our Booking Information page or contact our booking team for availability and pricing information.
Fan mail and small gifts can be sent to our management office. Please note that we cannot guarantee personal responses to all mail, but we appreciate and read every message from fans!
Most shows are intended for audiences 18+ due to adult content and language. Some venues may allow minors when accompanied by adults, but we recommend checking the specific venue's age policy before purchasing tickets.
TECHNICAL SUPPORT
First, check your email for the download link and access instructions. If you're still having issues, clear your browser cache or try a different browser. For persistent problems, contact our support team with your order number.
Click the "Forgot Password" link on the login page to reset your password. You'll receive an email with instructions. If you don't receive the email, check your spam folder or contact support for assistance.
Try clearing your browser cache and cookies, or use a different browser. Ensure you're using a supported browser version. If problems persist, it might be a temporary server issue - try again in a few minutes.
QUICK LINKS
STILL HAVE QUESTIONS?
Our support team is here to help! Contact us for personalized assistance with any questions or concerns.
Contact Support